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Measuring Technological Capabilities at the Country Level:
A Survey and a Menu for Choice

Several new measures of national technological capabilities have recently been developed. These attempts are a result of an often-implicit theoretical consensus about the nature of technology, according to the authors. The aim of this article is to compare their methodologies and results.

Case Studies of Successful Companies in the Services Sector and Lessons for Public Policy

This review of 14 case studies of large international services firms shows factors common to their success and highlights the importance of internal factors, such as organisation of work, entrepreneurial management, worker motivation and company culture, which can differ considerably between firms.