The nationwide content analysis of state and federal government Web sites focuses on features available on-line, the level of variation across the country and between state and national governmental sites, and how those sites respond to citizen requests for information. Researchers surveyed state and federal chief information officers, performed an e-mail response test, and analyzed 1,813 websites for content in their study.
Link
http://www.insidepolitics.org/egovtreport00.html