small business

The report by the U.S. General Accounting Office addresses the issues posed by the Small Business Administrations current organizational alignment. Such issues, including ineffective lines of communication and confusion over the mission of district offices, are said "to impede the efforts of SBA staff to effectively deliver services." The GAO report does not make recommendations to SBA; however, the report calls the restructuring efforts of other federal agencies "a framework and a set of steps and considerations that may prove useful to SBA."

This paper provides a critique of the Performance Measurement Framework within a broader discussion of the role of evaluation, particularly in terms of its use as a tool that managers can use to improve the performance of their own business development services organizations.

The report by Innovation Associates for the Small Business Administrations Office of Advocacy tells the San Diego story with supporting statistics of how the region turned things around through technology-based economic development. The report uses San Diego as a case study to explain to other communities, universities, and the private sector how to develop a high-technology economy.